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Terms and Conditions

Please read these Terms & Conditions and the Privacy Policy for our goods sold online (collectively, the ‘Agreement’) carefully before using luxefashion.com.au (referred to herein after as the ‘Site’) and/or the other domains, products, services and/or content provided by Robal Australia Pty. Ltd. trading as Luxe Fashion Studio ABN 30 005 801 098 of 1236 Glenhuntly Road, Glenhuntly VIC 3163 (all of those collectively with the Site, the ‘Services’)

By using or accessing the Services, you (‘Subscriber’ or ‘you’) agree to all the terms and conditions of this Agreement, and if you do not agree to all the terms and conditions of this Agreement you should not and are not permitted to use the Services.

Modifications to the Agreement

Luxe Fashion Studio may in its sole discretion modify the Agreement at any time by posting a revised Agreement through the Services. Please read the Terms and Conditions and understand that it is your responsibility to check the current Terms and Conditions in force at the time that you use the Services. and check back often. Modifications are effective when posted, and your use of the Services following any such posted modification and notice of same constitutes your acceptance of the terms and conditions of this Agreement as modified.

Any modifications to the Agreement made after you have placed an order will not affect and are not binding on that order unless required by law.

Privacy

Any information you provide to Luxe Fashion Studio directly or indirectly via the Services is subject to Luxe Fashion Studio’s Privacy Policy, which governs our collection and use of your information. You understand that through your use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information.

Limitations of Use

You may not do any of the following while accessing or using the Services:

Intellectual Property

Definitions: For purposes of this Agreement, the term ‘Content’ means a creative expression and includes, without limitation, video, audio, photographs, images, illustrations, animations, logos, tools, written posts, replies, and comments, information, data, text, software, scripts, executable files, graphics, and interactive features, any of which may be generated, provided, or otherwise made accessible on or through the Services.

This website contains material which is owned by or licensed to Luxe Fashion Studio. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Luxe Fashion Studio and/or third parties retain ownership of all intellectual property rights in all Content.

Unless otherwise indicated, all materials on this website, and the website itself, are protected by copyrights, trademarks and/or other intellectual property rights. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Luxe Fashion Studio. Any other use of materials on this website, including reproduction for purpose other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of Luxe Fashion Studio is strictly prohibited.

Applicable Law and Jurisdiction

Your use of the Site is governed by the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria in relation to any legal proceeding directly or indirectly arising out of or relating to the Site (including but not limited to the purchase of Luxe Fashion Studio products).

Disclaimer

The information contained on the Site is for general information purposes only. The information is provided by Luxe Fashion Studio and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Site or the information, products, services, or related graphics contained on the Site for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

For the avoidance of doubt, you agree that the display of goods or services for sale on the Site are an invitation to treat and are not a contractual offer for sale.

Luxe Fashion Studio may in its sole discretion reject or not accept your offer to purchase any goods or services for sale on the Site in its sole discretion and for any reason.

Luxe Fashion Studio shall not be liable for any indirect or consequential damages and, in particular, shall accept no liability whatsoever for loss of income deriving from the purchase of Luxe Fashion Studio products from the Site.

This website may contain links to other websites. Luxe Fashion Studio are not responsible for the availability of, or any content or material contained in, or obtained through, any such websites. Any link to another website, and reference to third-party information, products or services linked to this website, is not, and should not be construed as, an express or implied endorsement by Luxe Fashion Studio. Any questions or comments relating to such other websites should be addressed to the operator or operators of those websites.

Every effort is made to ensure the efficient operation of the Site and Services and that the information contained within the Site is accurate at all times. However Luxe Fashion Studio takes no responsibility, and will not be liable for the Site becoming temporarily unavailable in the instance of technical issues or any associated problems arising from technical or other associated issues beyond our control.

Eligibility to Purchase

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

All orders are subject to availability and confirmation of the order price. Dispatch times may vary depending on availability of items, and any delivery times indicated are subject to service from our third party freight company for which we will not be responsible.

The Site is available only to individuals and others who meet the terms of eligibility as accepted by Luxe Fashion Studio, who have been issued a valid credit/debit card by a banking institution acceptable to Luxe Fashion Studio, whose applications are acceptable to Luxe Fashion Studio and who have authorised Luxe Fashion Studio to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Luxe Fashion Studio reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where Luxe Fashion Studio feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

No individual under the age of 16 (sixteen) may use the Services or provide any information to Luxe Fashion Studio or otherwise through the Services (including, for example, a name, address, telephone number, or email address) without the prior consent of a parent or guardian. Any individual under the age of 16 must advise their parent or guardian in relation to Luxe Fashion Studio’s Privacy policy prior to registering to use the Site or any of the Site’s services. We reserve the right to only accept orders from those over 18 (eighteen) years of age. You otherwise may only use the Services if you can form a binding contract with Luxe Fashion Studio and are not legally prohibited from using the Services.

Pricing and Availability

We try to ensure that all details, descriptions and prices which appear on the Site are accurate. However, errors may occur. If we discover an error in the price of any goods that you have ordered we will notify you immediately and offer you the option to reconfirm your order at the correct price or to cancel your order. In the case that we cannot get in contact with you, we will cancel the order and refund you in full.

We do not guarantee the availability of an item until the order has been dispatched and we may have to cancel an order if an item is unavailable, in this case you will receive a full refund. If for any other reason we are unable to dispatch your order, we will notify you within 2 business days. Delivery costs are charged in addition to the order total and will be clearly marked at checkout.

The Site may contain errors and inaccuracies and we reserve the right to correct any errors or inaccuracies and to update information at any time without any notice.

Payment

Prices may be displayed in different currencies and are based on current exchange rates, however all transactions will be processed in AUD. The payment method we accept is PayPal. All payments are processed through PayPal and no orders will be dispatched until payment has been received in full. We may contact you to verify your personal details before dispatching your order.

Due to security reasons, credit notes cannot be redeemed online and can only be redeemed in store at one of our boutiques.

Discount Codes

We may offer promotional discount codes to be used on the site which will adhere to special conditions that will be specified at the time of issue.

Gift Cards

The following terms & conditions apply to all gift cards purchased online unless otherwise stated:

Notices and Contact

For the purposes of contacting Luxe Fashion Studio under this agreement, providing notices under this agreement, or for any questions, Luxe Fashion Studio may be contacted on:

  1. 03 9571 0531
  2. info@luxefashion.com.au
  3. 1236 Glenhuntly Road, Glenhuntly, Victoria 3163 AUSTRALIA

Delivery and Returns

In the event that an order from Luxe Fashion Studio to the customer is not delivered due to fault of the courier company, it is the responsibility of Luxe Fashion Studio to either replace the item or refund the customer in full or issue a Gift card for the full amount depending on the original terms of sale. In the scenario that a return from the customer to Luxe Fashion Studio is not delivered, it is the responsibility of the customer to wear any losses as a result of the lost package, therefore, it is essential that all returns are sent back to Luxe Fashion Studio via registered post with tracking facilities.

Delivery within Australia

Once an order has been dispatched, we cannot change the delivery address so please ensure you have provided the correct details. Please note: we dispatch daily, Monday–Friday excluding all national and Victorian public holidays. All of our parcels require a signature upon delivery so please provide a delivery address that will be attended between 9AM – 5PM.If you are providing a business address for delivery, please specify the business name. In the case that no one is available to sign for the delivery an attempted delivery card will be left. Your parcel will be redirected to your local post office for pick up.

Delivery Delays

Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 3 business days for your order to be delivered. In the event that your order is affected by delay, Customer Care will contact you immediately.

International Deliveries

Luxe Fashion Studio delivers worldwide through an International Courier or Australia Post. Once your order has been confirmed Luxe Fashion Studio may contact you with International Freight Charges depending on your destination. For international orders, we cannot deliver to post boxes so please ensure you provide an alternate delivery address.

In the case that no one is available to sign for the delivery, an attempted delivery card will be left. Your parcel will be re-delivered the following day with an option to re-schedule the delivery. Once we have dispatched your order, you will receive a dispatch confirmation e-mail including the tracking details of your parcel.

Depending on the destination country and the value of the goods, you may be required by your local government and customs office to pay duties and taxes. It is the responsibility of the receiver to pay for these duties and taxes, not Luxe Fashion Studio. Please note, Luxe Fashion Studio is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. Please contact your local customs offices for more information regarding duties and taxes.

Returns

If you would like to return an item(s), please ensure your item(s) and order adhere to the above terms. To register for a return contact our customer care team at info@luxefashion.com.au

Once you have registered for a return you will receive a Return Authorisation number, this must be printed off and enclosed with the returned item(s). The item(s) must be wrapped in the original packaging and must be sent back to Customer Care via registered post (a tracking number is required) within 7 days of requesting a return.

Attn: Luxe Fashion Studio
1236 Glenhuntly Road
Glenhuntly  VIC  3163
Australia

Once your return is received by Customer Care, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. In the scenario that the return is successful, your order will be refunded or a gift card will be issued depending on the terms of original sale. In the scenario that the return is unsuccessful, Customer Care will contact you.

Sale items are not eligible for “change of mind” return. We do not issue refunds on any discounted items including any promotional discounts.

Change of Mind returns

A “change of mind” return means any return for a product that is correctly described, is safe, of acceptable quality and not faulty.

Luxe Fashion Studio accepts “change of mind” returns for full priced items purchased online in accordance with the following terms:

In the event that a change of mind return does not meet any of the above terms, Luxe Fashion Studio reserves the right to reject the change of mind return.

To ensure you will be eligible for a return, we recommend the following:

Exchanges and Refunds

Luxe Fashion Studio does not accept exchanges for items purchased online. If you would like to exchange an item for another size or a different style we recommend you re-purchase the new item and return the original item for a refund.

Returns require up to 5 business days to be processed once received. Once a return has been successfully processed the original payment method will be refunded in full for the value of the item(s) returned excluding any discounts or special offers received and any shipping costs associated with the order.

Refunds can only be issued for full priced items purchased online and ‘change of mind’ returns must comply with the returns policy. Once your refund has been processed, depending on your financial institution, please allow up to 3 business days for the funds to appear back into your account.

In the scenario that your return is not approved for refund, you will be contacted by Customer Care.

Duties and Taxes

Luxe Fashion Studio is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. If an international order is rejected by the customer or the customer is unable to accept the delivery and duties and taxes have already been paid by the customer, Luxe Fashion Studio will not be able to refund the duties and taxes. Please contact your local customs offices for more information regarding duties and taxes.

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